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Better communications

This is us

We are Brandenstein Communications, a Vienna based PR agency. Whether media relations, social media & digital relations, crisis communication, strategy development or event management – every day, our consultants dedicate themselves with passion, creativity and a broad experience to our clients.

 

That’s what we stand for

In line with our motto “Better Communications” we want to constantly improve the communication of our clients. We see ourselves as a reliable partner for them. This includes going the extra mile in our communications work and getting things done. Passion at work, creativity, curiosity, commitment and proactive services are not only found in concepts but are also translated into reality and lived on a daily basis.

 

Who trusts in us

For more than ten years, we have been developing and implementing ideas that embody our clients in the minds of their target groups. Various companies from a wide range of industries already rely on our expertise and our hands-on mentality. These include international corporations as well as SMEs, which we put into the spotlight and whose messages we successfully carry out to the public; for further information please check our references.



SERVICES


Strategische Beratung: Brandenstein Communications

Strategic Consulting

  • Strategy Development
  • PR-Conception
  • CEO & Corporate Positoning
  • Media Impact Analysis
  • Journalist Polls
  • Media Training


Media Relations

  • Press Office Function
  • Press Releases
  • Interviews & Topic Placements
  • Press Conferences & Workshops
  • Press Trips
  • Media Cooperation


Corporate- & Product-PR

  • Storytelling
  • Reputation Management
  • Issue Management
  • Performance Review
  • Crisis-PR
  • International PR-Management with partner agencies


Digital & Social Media

  • Development of Social Media Strategies & Concepts
  • Editorial Planning and Support of relevant Social Media Channels
  • Content-Production
  • Blogger Relations
  • Training & Coaching
  • SEO


Event Management

  • Corporate Events
  • Employee Events
  • Customer Events
  • Product Presentation
  • Conferences
  • Trade Shows


PR for Starters

  • PR Starter Basics



Our professional team has many years of experience in the field of communications and a lively network of media contacts. We are experts when it comes to creating a PR plan, writing a text, organising a press event, or arranging an interview. But we are also the right partner for social media & digital relations and event organization.

The management

Christina Brandenstein started her PR career in the mid-1990s in Los Angeles (USA). Back in Vienna, she was working in several PR agencies as Senior Consultant. After seven diversified years at agencies, she switched to the corporate side at Siemens Austria. As Regional PR Manager for Siemens Mobile Devices she was responsible for public relations in 16 CEE countries. She then became the International Press Officer and Head of Public Relations for the BenQ Mobile CEE. In 2008, Christina established her own agency Brandenstein Communications.

Marco Jäger’s career began in the mid-2000s as a journalist for Austrian daily newspapers. He then joined the PR industry and worked for various agencies and companies. In 2016, the PR specialist was awarded “Company Spokesperson of the Year” in the Austrian pharmaceutical industry. The graduated communications expert is Authorised Officer and Senior Consultant at Brandenstein Communications.

 

Partner for digital affairs

Our long-standing partner in social media and digital relations projects is Dani Terbu. For almost two decades she has been on the WWW, both professionally and privately, and is constantly identifying new channels of communication. Fascinated by the social web she is blogging since 2005 and loves Twitter & Instagram. She is a co-founder of Die Frühstückerinnen and The Coolinary Society (for example Taste Austria, FoodCamp Vienna).



REFERENCES

  • A-Nobis

    Project Client 2020

    The family business A-Nobis was founded in 2018 by Norbert and Birgit Szigeti and offers a wide range of products for gastronomy, vinotheques and the private use. The founders attach great importance to the traditional bottle fermentation method as well as to the production site in Zurndorf (Burgenland).

    Services

    • Corporate PR
    Visit Website
    Close
  • Attensam

    Client since 2016

    The Austrian family business Attensam successfully provides professional facility services since 1980 and is market leader in Austria. With now 21 locations nationwide the specialist for cleaning services, garden care, pest control and winter services is one of the top players in their industry and was decorated with the award "Great Place to Work" in 2016.

    Services

    • Corporate and Product PR
    Visit Website
    Close
  • APEIRON Biologics

    Client since 2020

    APEIRON Biologics AG is a Biotech-Company in Vienna that specializes in the discovery, development and commercialization of novel immunotherapies for cancer and respiratory diseases. APEIRON’s projects and technologies are based on a strong patent portfolio and partnerships with leading pharmaceutical companies.

    Services

    • Corporate PR
    Visit Website
    Close
  • die OHNE

    Client since 2019

    The meatless products of die OHNE are produced in an own production line. Based on milk and vegetable proteins, the recipes are refined with typical spices and refined with variety-specific ingredients.
    The ultimate goal in the production of meatless products, is to give them at least as much flavour as the other conventional products from LANDHOF.

    Services

    • Product PR
    Visit Website
    Close
  • EU Commission DG Justice

    Client since 2015

    Intensive educational advertising campaign of the European Commission / Directorate General for Justice and Consumers (DG JUST) in several EU countries about consumer rights in consumer credits. In Austria the PR work was carried out in close cooperation with the EU Commission, Chamber of Labour (AK), Association of Consumer Information (VKI), Ministry of Social Affairs and bank representatives.

    Services

    • Campagne development and implementation
    Visit Website
    Close
  • Eva Kinauer-Bechter

    Client since 2019

    Eva Kinauer-Bechter founded her exclusive dating agency 20 years ago. Since then, the dating expert has successfully recruited hundreds of people who are looking for a serious and long-term partnership. The basic principle of the enterprise is strictly considered up to today: Each client is exclusively looked after personally by Eva Kinauer-Bechter.

    Services

    • Product PR
    Visit Website
    Close
  • Fleischwerkstatt

    Client since 2019

    Marcher Fleischwerke has been operating the "Fleischwerkstatt" since 2016 - an online shop with a selected range of meat, rare cuts and matured specialities. This offer is appreciated by declared meat lovers and enables the company to have direct contact with its customers.

    Services

    • Product PR
    Visit Website
    Close
  • futurezone.at

    Client since 2013

    The futurezone.at has established itself as Austria's leading high tech portal since the takeover by the KURIER in October of 2010. Around 1 million unique clients inform themselves regularly about technical innovations, network policy and high-tech news.

    Services

    • Brand PR
    Visit Website
    Close
  • Henkell Freixenet

    Client since 2015

    The Henkell & Co. Sektkellerei is Austria's market leader in the sparkling wine segment. The subsidiary of the German Henkell Group is known for brands such as Henkell Trocken, Fürst von Metternich, Söhnlein Brillant, Kupferberg Gold, Alfred Gratien champagne and Mionetto Prosecco.

    Services

    • Product PR
    • Full Service PR
    Visit Website
    Close
  • Henkell

    Client since 2015

    Henkell is the most exported German sparkling wine brand available in over 100 countries. The brand stands worldwide for glamour and timelessly cultivated sparkling wine enjoyment. With its extensive range, Henkell Freixenet's flagship brand has a firm place in the German and international sparkling wine scene.

    Services

    • Social Media
    • Product PR
    Visit Website
    Close
  • Industrie 4.0

    Client since 2017

    Founded in 2015, the association is engaged in activities to ensure the dynamic development of the Austrian production sector. The aim is to make the best possible use of the new technological developments and innovations of digitisation for companies and employees and to shape change in a socially acceptable way for society.

    Services

    • Corporate PR
    • Social Media
    Visit Website
    Close
  • Kupferberg

    Client since 2015

    As a brand of Henkell Freixenet, Kupferberg is marketed in five variants, all of which represent elegant freshness and extravagance with a strong character!

    Services

    • Social Media
    • Product PR
    Visit Website
    Close
  • KURIER Media House

    Client since 2013

    In addition to the daily newspaper KURIER and Freizeit KURIER as key media, the media house KURIER combines numerous other brands under one roof: Tafelspitz, the online portals kurier.at, the largest domestic technology portal futurezone.at, freizeit.at, events. at, kurier.tv and atmedia.at.

    Services

    • Corporate and Brand PR
    Visit Website
    Close
  • LANDHOF

    Client since 2019

    In 2017 the traditional Linz producer LANDHOF was taken over and integrated into the Marcher group of companies. The brand stands for high-quality, Austrian meat refinement and is one of the best-known private labels in Austria.
    The assortment includes sausages, cold cuts, sausages with a long shelf life, spread sausages, ham and grilled specialities.

    Services

    • Product PR
    Visit Website
    Close
  • LOIDL

    Client since 2019

    LOIDL was acquired by the Marcher Group in 2017 and specialises in salami and raw sausages. These high quality products are particularly popular due to their recipe and long maturation. Coated salami, snack sausages and poultry sausage varieties can also be found in the LOIDL range.

    Services

    • Corporate PR
    Visit Website
    Close
  • Marcher Fleischwerke

    Client since 2015

    As a traditional, family-run Austrian company, the Marcher Group ranks among the top ten Austrian food and beverage manufacturers. The company distinguishes itself by highest meat quality and respectful handling of slaughtered animals, and carries some well-known brands such as Loidl, Landhof or Ohne.

    Services

    • Corportae and Product PR
    Visit Website
    Close
  • Mionetto

    Client since 2015

    Mionetto Prosecco is an innovative and modern brand that focuses on trends while always focusing on its country of origin, Italy.

    Services

    • Social Media
    Visit Website
    Close
  • NORDSEE

    Client since 2019

    NORDSEE is the only company in Europe to cover the entire spectrum of fish issues. NORDSEE Austria is a 100% subsidiary of the German NORDSEE Group. The company has been active in Austria since 1899 and is with its 33 locations (restaurants and seafood buffets) a leading supplier of fish specialities.

    Services

    • Corporate PR
    Visit Website
    Close
  • Ritter Sport

    Client since 2013

    Ritter Sport is one of the most successful and well known chocolate brands. The German family business produces 2.5 million bars of chocolate a day. Austria is one of the most successful markets.

    Services

    • Corporate and Product PR
    • Social Media
    Visit Website
    Close
  • Sabine Hübner

    Client since 2018

    abine Hübner is a successful entrepreneur and a sought-after speaker. The multiple author and university lecturer is a proven specialist for service culture and service performance. Renowned national and international companies trust in her recommendations.

    Services

    • Corporate PR
    Visit Website
    Close
  • schauTV

    Client since 2017

    Kurier Medienhaus took over schauTV in 2017 as a regional television station and has been launching innovative new television formats ever since.

    Services

    • Corporate and Product PR
    Visit Website
    Close
  • Shan'shi

    Client 2014-2019

    Asian dishes are increasingly finding their way into local kitchens. The Shan'shi brand is the market leader in the Asia-range and favorite of the Austrian amateur chefs. The wide range of products makes the preparation of Asian food simple and tasty.

    Services

    • Full Service PR
    • Social Media
    Visit Website
    Close
  • Adler Modemärkte

    Client 2012 - 2013

    ADLER is one of the leading textile chains in Germany, Austria, Luxembuorg and Switzerland with almost 180 stores. ADLER‘s approach to offer clothes for the whole family with a good value for money has been successful for more than 60 years.

    Services

    • Full Service PR
    Visit Website
    Close
  • arkitaip

    Project client since 2018

    The fashion label arkitaip was founded by a special Austrian designer duo – Lea Wieser and her mother Michi. The name says it all: As an archetype, the label wants to be a role model and inspire their customers to live a more conscious life. That includes ethical and environmental responsibility towards clothing, that should be handed over from one generation to the other.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • Beafon

    Client 2011 - 2012

    Bea-fon Mobile is a supplier of easy-to-use telecommunication devices. With Silverline, the company has set itself the task of adapting its easy-to-use mobile phones to the needs of its users. With Classic Line, Bea-fon Mobile addresses all those who appreciate high-quality functions and clean design.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • Campari

    Client 2010 - 2011

    The bright red color and the bitter signature taste are characteristics of Campari, the popular liqueur by the company with the same name. The history of this Italian drink goesback to the 19th century. Today, Campari is available in over 190 countries worldwide.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • CityBaumarkt = Urban Do-it-yourself-market (Baumarkt)

    Client 2015 - 2016

    The company DFH opened the first "Urban Do-it-youself market" in the middle of Vienna in 2015. For the first time a company implemented a new retail concept to respond to urban customers and allow the easy and comfortable purchase of DIY also without a car.

    Services

    Visit Website
    Close
  • Denzel

    Project client 2016

    Denzel is the leading automotive multi-brand dealer with 13 customer centers throughout Austria. In addition to new cars by well-known brands such as BMW, Fiat, Mitsubishi or Volvo, the company also offers second-hand cars of all brands, a repair service as well as financing services.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • Die leichte Muh

    Client 2010 - 2014

    The Maresi Austria GmbH brand “Die leichte Muh” markets light milk for breakfast and coffee. These natural products from Austria are produced from fresh alpine milk. Milk by “Die leichte Muh” combines naturalness and lightness with pure delight.

    Services

    • Full Service PR
    Visit Website
    Close
  • Dyson

    Project Client 2017

    The technology and inventor company Dyson revolutionised vacuum cleaner technology, which had remained virtually unchanged since 1901. Company founder James Dyson began developing the bagless vacuum cleaner in a small garage in Bath (UK) in the late 1970s. Today, Dyson employs around 4,500 people worldwide and is represented in 67 countries.

    Services

    • Event-Management
    Visit Website
    Close
  • ENZO Alpin

    Client 2017-2018

    The taste of the alps. ENZO Alpin is the worldwide first lemonade out of the gentian root and brings bittersweet refreshment since 2015. The family business is situated in Mauterndorf in the UNESCO biosphere park Lungau. ENZO Alpin is marketed in Austria as well as in Germany.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • Gefco

    Client 2014-2016

    GEFCO is European market leader in automotive logistics. The company operates from worldwide procurement of production parts to the distribution of whole vehicles. In Austria, GEFCO has five branches and approximately 60 employees.

    Services

    Visit Website
    Close
  • GSK

    Client 2015-2016

    The globally acting pharmaceutical company GlaxoSmithKline (GSK) is well-known for research, development and manufacturing a wide range of innovative drugs, vaccines and consumer healthcare products. GSK has more than 100,000 employees in approximately 150 countries.

    Services

    • Product and Brand PR
    Visit Website
    Close
  • Himmeltau

    Client 2010 - 2014

    Himmeltau is a brand by Austrian company Maresi and is specialised in selling semolina porridge for all generations. Himmeltau is market leader in Austria due to its reliable product quality and the particular customer loyalty.

    Services

    • Full-Service-PR
    Visit Website
    Close
  • Hyunday Mobile

    Client 2008 - 2009

    The conglomerate and well-known car manufacturer Hyundai from South Korea produced mobile phones in the premium segment. Hyundai focused on making innovations and latest technologies available to its customers.

    Services

    • Product PR
    Visit Website
    Close
  • Inzersdorfer

    Client 2010 - 2014

    Inzersdorfer is a popular traditional brand from Vienna that markets canned soups Austrian style, spreads, convenience meals and vegetable preserves. Inzersdorfer belongs to the Vivatis Holding, its Marketing and Sales department are executed by Maresi.

    Services

    • Corporate and Product PR
    Visit Website
    Close
  • Maresi Austria

    Client 2010 - 2014

    Since 1955, the traditional Austrian company Maresi provides Austrian milk for the typical golden brown taste of coffee. Maresi Austria with its brands Maresi, Inzersdorfer, Knabber Nossi, Die leichte Muh, Himmeltau, Siggi, Shan'shi and Bonelli is among the most successful branded products in Austria.

    Services

    • Corporate and Product PR
    Visit Website
    Close
  • Murrelektronik

    Client 2015-2017

    The German company Murrelektronik is an international specialist for decentralized automation technology with over 2000 employees worldwide. Its global customers include key players of the automotive, logistics and food & beverage industry. All activities in the CEE countries are managed from Austria.

    Services

    • Corporate and Product PR
    Visit Website
    Close
  • OASIA

    Client 2019-2020

    The Asian restaurant OASIA in the middle of Vienna convinces with natural and daily freshly served dishes. The specialty is to keep "classics" as well as to try new creations! From poke bowls to sushi to Asian entrees, OASIA offers everything.

    Services

    • Social Media
    Visit Website
    Close
  • Noan

    Client 2012 - 2013

    The name NOAN stands for olive oils, vinegars, nuts and gift sets with a high level of quality. NOAN GmbH is characterized by a high level of social commitment – children aid projects as well as environmental responsibility are being supported with every purchase.

    Services

      Visit Website
      Close
    • OBI

      Client 2011-2013

      OBI is a leading DIY retailer and an expert for everything related to home improvement and gardening products. OBI was founded in 1970 and belongs to the German Tengelmann Group. Since 1996, OBI is an important player on the Austrian market and operates 82 stores all over the country.

      Services

      Visit Website
      Close
    • OSSN

      Project Client 2017

      Founded in 2005 in the US, One smart star operates in more than 20 countries nowadays. The One smart star technology offers vanity numbers for innovative business solutions and to enable small and large enterprises to get in direct contact with their customers. Since 2015, the company operates on the Austrian market and has already been able to win numerous clients such as Deichmann, Uniqa and Ö3.

      Services

      • Full-Service-PR
      Visit Website
      Close
    • Schärf - The Art of coffee

      Client 2016-2020

      The Austrian family business was led by Reinhold and Marco Schärf (second and third generation). Schärf stood for high quality coffee, technical innovations and successful gastronomic overall concept solutions, which have been successfully implemented all over the world since 1959.

      Services

      • Corporate PR
      Visit Website
      Close
    • Rennaissance

      Client 2015-2026

      The repositioning of the fully converted Renaissance Wien Hotel in 2015 was the starting point for successful media relations. The "Bar Restaurant Wunderkammer" is the centerpiece of the hotel and venue for regular events and gastronomic innovations.

      Services

      • Full-Service-PR
      • Social Media
      Visit Website
      Close
    • Sybase

      Client 2011 - 2014

      Sybase Inc. used to be the biggest global software producer until it was taken over by SAP in 2010. Today, as part of SAP technology, Sybase products are open, cross-platform solutions that provide information anytime and anywhere in a secure manner.

      Services

        Visit Website
        Close
      • Woerle

        Client 2011-2014

        The history of traditional Austrian company Woerle dates back to 1889. Today, Woerle is one of the largest and most modern private cheese dairies in Austria, also oriented internationally. Woerle‘s cheese specialties are now being marketed in 70 countries around the world.

        Services

        • Classic PR
        Visit Website
        Close
      • Wunderkammer

        Client 2015-2026

        The Wunderkammer at the Renaissance Wien Hotel offers a unique gastronomic concept that reinterprets classic Viennese cuisine and combines it with the charm of French bistros and oriental hospitality. The dishes and the restaurant design tell culinary stories to the guests.

        Services

        • Corporate PR
        • Social Media
        Visit Website
        Close
      • Zertifikat Forum Austria

        Client 2007-2010

        Zertifikate Forum Austria was founded by the leading certificate issuers in Austria and is a founding member of the European umbrella organization EUSIPA. The aim of Zertifikat Forum Austria is to promote and develop the certificate market in Austria.

        Services

        • Eventmanagement
        Visit Website
        Close


      Data Privacy

      Data Protection Declaration

      As of: 9 December 2019

      The protection of your personal data is very important to us. Therefore, we process your data exclusively based on the legal regulations (GDPR, Austrian Telecommunications Act 2003). In the privacy policy we inform you about the most important aspects of data processing in our company.

      Person in Charge

      Christina Brandenstein
      Servitengasse 5/24
      A-1090 Vienna
      +43 1 319 41 01-11
      presse@brandensteincom.at

      Personal Data

      Personal data is any data that contains details of personal or material circumstances, such as name, address, e-mail address, telephone number, date of birth, age, gender, academic title, job function, photos or videos. We collect, process and / or use personal data only with the consent or if another legal basis exists in accordance with the GDPR, e.g. contractual performance [Article 6 (1) (b) GDPR] or legitimate interest [Article 6 (1) (f) GDPR].

      Data Security

      The protection of personal data takes place through appropriate organizational and technical provisions. These precautions relate in particular to protection against unauthorized, unlawful or accidental access, processing, loss, use and manipulation.

      Notwithstanding our commitment to maintaining a high level of due diligence, it cannot be ruled out that information disclosed to us through the internet may be viewed and used by others. We therefore assume no liability whatsoever for the disclosure of information due to errors not caused by us in data transmission and / or unauthorized access by third parties (for example hacking on e-mail accounts or telephone, interception of faxes).

      Groups of People

      For our business activities and order execution, we process personal data of the following groups of persons:

      • Clients: In order to be able to advise our clients and to fulfil contracted services, we need the contact and account details of our business partners.
      • Suppliers: In order to meet agreements with suppliers, we need contact and account information of these business partners.
      • Journalists: In order to inform the media about current corporate and product topics as well as press events, we need contact data from media representatives for whom this information might be relevant.
      • Job applicants: If necessary, vacancies in printed media or online channels will be published. Unsuitable application documents are deleted immediately
      • Raffle participants: We organize raffles in social media at random intervals. For the delivery of the prize we need the contact details of the winner. If these data are no longer needed, they are deleted immediately.

      Duration of Storage

      Any natural person whose personal data is processed will be provided, upon request, with information on the retention period and deletion of the data. Data will not be retained longer than necessary to meet contractual or legal obligations. In principle, after one month the purpose has been achieved, it is checked whether the data is still needed, or national statutory storage obligations do not allow it.

      Contacting us

      If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this data without your consent.

      Cookies

      Our website could use so-called cookies in the future. These are small text files that are stored on your device using the browser. They do no harm. Some cookies remain stored on your device until you delete them. If you do not want this, you can set up your browser to inform you about the placing of cookies and to allow this only in individual cases.

      Web Analytics

      In the future, our website could principally use functions of Google Analytics (web analysis service of Google Inc.), as a consequence data on utilisation could be transferred also to a non-European third country. In this case, we would conclude a corresponding order data processing with the provider. For this purpose, cookies are used that allow an analysis of the utilisation of the website by its users. The information generated thereby is transmitted to the server of the provider and stored there. Your IP address is detected but pseudonymized immediately (e.g., by deleting the last 8 bits). As a result, only a rough localization is possible. You can prevent this by setting up your browser in a way that no cookies are stored. The data processing takes place on the basis of the legal regulations of the Austrian Telecommunications Act 2003 (§ 96 Article 3) and GDPR [Article 6 (1) (a) consent or (f) legitimate interest]. In terms of legitimate interest, we intend to improve our website. As the privacy of our users is important to us, the user data is pseudonymized.

      Third-Party Services and Content

      In some cases, third-party services and content are also included on our website, such as videos from YouTube, cartographical material from Google Maps, social plugins of Facebook, Instagram and Pinterest, etc., or we reference to an external website. In this case, the IP address of the respective user is required to send to and display the contents of the third-party providers on the browser of the user. We try to include only third-party content that uses the IP address only to deliver the content. However, it is beyond our control if third party providers store the IP address, e.g. for statistical purposes.

      Your rights

      Principally, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law, or your data protection rights have been violated, you can file a complaint to the supervisory authority. In Austria, this is the Austrian Data Protection Authority.

      You can contact us under the following details:

      Brandenstein Communications
      Servitengasse 5/24
      A-1090 Vienna
      +43 1 319 41 01-11
      presse@brandensteincom.at



       General Terms and Conditions

       

      1. Validity

      1.1 Brandenstein Communications – here in after referred to as the Agency – provides its services exclusively on the basis of these General Terms and Conditions. These also apply to all future business relationships, even if they are not expressly referred to.
      1.2 Collateral agreements, reservations, amendments or supplements to these General Terms and Conditions must be in writing to be valid; this also applies to any deviation from the written form requirement.
      1.3 Any terms and conditions of the contractual partner that contradict or deviate from these Terms and Conditions, even if known, shall only become effective if they are expressly acknowledged by the Agency in writing.
      1.4 Should individual provisions of these General Terms and Conditions of Business be invalid, this shall not affect the binding nature of the remaining provisions and the contracts concluded on the basis thereof. The ineffective provision shall be replaced by an effective provision that comes closest to the meaning and purpose of the ineffective provision.

       

      2. Conclusion of contract

      2.1 The basis for the conclusion of the contract is the respective offer of the agency or the order of the customer, in which the scope of services and the remuneration are specified. The offers of the Agency are subject to change and non-binding.
      2.2 If the Client places an order, it shall be bound by it for two weeks from the date of its receipt by the Agency. The contract shall come into effect upon acceptance of the order by the Agency. Acceptance shall be in writing (e.g. by order confirmation), unless the Agency indicates beyond doubt (e.g. by taking action on the basis of the order) that it accepts the order.
      2.3 By entering into the contract, the Principal accepts the obligation of both parties to comply with the PRVA Code of Ethics.

       

      3. Scope of services, order processing and the customer’s obligations to cooperate

      3.1 The scope of the services to be provided is determined by the customer’s order or the service description or the details in the contract. Subsequent changes to the service content must be made in writing.
      3.2 All services provided by the Agency shall be reviewed by the Client and approved within three days. If release is not given in time, they shall be deemed to have been approved by the Client.
      3.3 The Client shall immediately provide the Agency with all information and documents necessary for the provision of the service. He shall inform the Agency of all events that are of importance for the execution of the order, even if these circumstances only become known during the execution of the order. The Client shall bear the costs incurred if work has to be repeated or is delayed by the Agency as a result of incorrect, incomplete or subsequently changed information provided by the Client.
      3.4 The Client shall also be obliged to check the documents (photos, logos etc.) provided for the execution of the order for any existing copyrights, trademark rights or other rights of third parties. The Agency shall not be liable for any infringement of such rights. If a claim is made against the Agency on account of such a violation of rights, the Client shall indemnify and hold the Agency harmless; the Client shall compensate the Agency for all disadvantages incurred by the Agency as a result of a third-party claim.

       

      4. External services/contracting of third parties

      4.1 The Agency shall be entitled, at its own discretion, to perform the service itself, to use third parties to perform services which are the subject of the contract and/or to substitute such services (“procurement assistant”).
      4.2 The commissioning of procuring agents shall be carried out either in the Agency’s own name or in the name of the Client, but in any case for the Client’s account.
      4.3 The Agency shall carefully select procuring agents and ensure that they have the necessary professional qualifications.

       

      5. Dates

      5.1 Agreements on deadlines and dates must be recorded or confirmed in writing. The Agency shall endeavour to meet the agreed deadlines. Failure to meet deadlines, however, shall not entitle the Client to assert the rights to which it is legally entitled until it has granted the Agency a reasonable grace period of at least 14 days. This period begins with the receipt of a reminder letter to the Agency.

      5.2 If the grace period expires without result, the customer may withdraw from the contract. An obligation to pay damages from the title of the delay exists only in the case of intent or gross negligence on the part of the Agency.
      5.3 Unavoidable or unforeseeable events – in particular delays on the part of the Agency’s contractors – shall in any case release the Agency from the obligation to meet the agreed delivery date. The same shall apply if the Client is in arrears with its obligations necessary to carry out the order (e.g. provision of documents or information). In this case the agreed date shall be postponed at least to the extent of the delay.

       

      6. Withdrawal from the contract

      In particular, the Agency shall be entitled to withdraw from the contract if

      6.1. the performance of the service is impossible for reasons for which the customer is responsible or is further delayed despite the setting of a grace period;
      6.2. there are justified concerns regarding the creditworthiness of the Client and the Client, upon request of the Agency, neither makes advance payments nor provides suitable security prior to performance by the Agency.
      6.3. the Customer makes demands that contradict the PRVA Code of Ethics or legal requirements (media law, copyright, competition law, etc.).

       

      7. Fee

      7.1 Unless otherwise agreed, the Agency’s claim to remuneration for each individual service shall arise as soon as the service has been provided. The Agency shall be entitled to demand advances to cover its expenses.

      7.2 All services provided by the Agency that are not expressly covered by the agreed fee shall be remunerated separately. All cash expenses incurred by the Agency shall be reimbursed by the Client.
      Only the catering of the staff involved in the shootings and the necessary decoration materials will be provided by the agency after consultation.
      7.3 Cost estimates of the Agency are generally non-binding. If it is foreseeable that the actual costs exceed the costs estimated by the Agency in writing by more than 10%, the Agency shall inform the customer of the higher costs. The cost overrun shall be deemed to have been approved by the Client if the Client does not object in writing within three days of this notification and at the same time announces more cost-effective alternatives.
      7.4 The Agency shall be entitled to reasonable remuneration for all work carried out by the Agency which for whatever reason is not carried out by the Client. By paying this remuneration, the Client shall not acquire any rights whatsoever to such work; any concepts, drafts and other documents not executed shall instead be returned to the Agency without delay.

       

      8. Payment

      8.1 The Agency’s invoices shall be payable net cash without any deductions from the date of invoice and shall be payable within ten calendar days of receipt of the invoice, unless otherwise agreed. In the event of late payment, interest on arrears at a rate of 10% above the respective discount rate of the Austrian National Bank shall be deemed agreed. Delivered goods remain the property of the agency until full payment has been received.
      8.2 The customer undertakes to bear all costs and expenses associated with the collection of the claim, such as in particular collection charges or other costs necessary for appropriate legal action.
      8.3 In the event of default of payment by the Client, the Agency may demand immediate payment of all services and partial services rendered under other contracts concluded with the Client.
      8.4 The Client shall not be entitled to set off its own claims against claims of the Agency, unless the Client’s claim has been acknowledged by the Agency in writing or has been established by a court of law. A right of retention on the part of the Client shall be excluded.

       

      9. Presentations

      9.1 The Agency shall be entitled to an appropriate fee for participation in presentations which, in the absence of an agreement, shall at least cover the Agency’s entire personnel and material expenses for the presentation as well as the costs of all third-party services.
      9.2 If the Agency does not receive an order after the presentation, all services provided by the Agency, in particular the presentation documents and their contents, shall remain the property of the Agency; the Client shall not be entitled to continue to use them in any form whatsoever; the documents shall instead be returned to the Agency without delay. The passing on of presentation documents to third parties as well as their publication, duplication, distribution or other use is not permitted without the express consent of the agency.
      9.3 The Client is also prohibited from further use of the ideas and concepts introduced in the course of the presentation, regardless of whether the ideas and concepts are protected by copyright. With the payment of the presentation fee, the Client shall not acquire any rights of exploitation and use of the services presented.
      9.4 If the ideas and concepts introduced in the course of a presentation for the solution of communication tasks are not used in measures designed by the Agency, the Agency shall be entitled to use the presented ideas and concepts for other purposes.

       

      10. Ownership and copyright protection

      10.1 All services provided by the Agency, including those from presentations (e.g. suggestions, ideas, sketches, preliminary drafts, concepts, digital data), including individual parts thereof, remain the property of the Agency, as do the individual workpieces and design originals, and may be reclaimed by the Agency at any time, particularly upon termination of the contractual relationship. By paying the fee, the customer acquires only the right of use (including reproduction) for the agreed purpose and to the agreed extent. Unless otherwise agreed with the Agency, the Customer may only use the services of the Agency itself, exclusively in Austria and only for the duration of the Agency contract. The acquisition of rights of use and exploitation rights to services of the Agency shall in any case require the full payment of the fees charged by the Agency for such services.
      10.2 Changes to services of the Agency, such as in particular their further development by the customer or by third parties acting for the customer, are only permitted with the express consent of the Agency and – where the services are protected by copyright – the author.
      10.3 For the use of services of the Agency, which go beyond the originally agreed purpose and scope of use, the consent of the Agency is required – regardless of whether this service is protected by copyright. The Agency and the originator shall be entitled to a separate appropriate remuneration for this.
      10.4 For the use of services provided by the Agency or ideas for measures for which the Agency has developed conceptual or design templates, the consent of the Agency is also required after expiry of the Agency contract, regardless of whether this service is protected by copyright or not.
      10.5 In return, the Agency shall be entitled to the full claim to the Agency remuneration agreed in the expired contract in the first year after the end of the contract. In the 2nd or 3rd year after the end of the contract only half or a quarter of the remuneration agreed in the contract. From the 4th year after the end of the contract no more agency remuneration is to be paid.

       

      11. Labelling

      Subject to the written revocation of the customer, which is possible at any time, the agency is entitled to refer to the existing business relationship with the customer on its own advertising media and in particular on its Internet website with name and company logo.

       

      12. Warranty and compensation

      12.1 The Client shall assert and substantiate any complaints in writing without delay, but in any event within three days of performance by the Agency. In the event of justified and timely complaints, the customer shall only be entitled to the right to have the service improved or replaced by the Agency. 12.2 In the event of a justified complaint, the defects shall be remedied within a reasonable period of time, whereby the Client shall enable the Agency to take all measures necessary for examination and remedy of the defects. The Agency shall be entitled to refuse to improve the service if this is impossible or involves a disproportionately high effort for the Agency.
      12.3 The reversal of the burden of proof pursuant to § 924 ABGB (Austrian Civil Code) at the expense of the Agency shall be excluded. The existence of the defect at the time of delivery, the time of discovery of the defect and the timeliness of the complaint shall be proved by the customer.
      12.4 Claims for damages by the customer, in particular due to delay, impossibility of performance, positive breach of contract, culpa in contrahendo, defective or incomplete performance, consequential damage caused by defects or due to unauthorised actions are excluded, unless they are based on intent or gross negligence on the part of the Agency.
      12.5 Any claim for damages may only be asserted within six months of the date on which the Agency became aware of the damage.
      12.6 Claims for damages shall be limited in amount to the value of the order excluding taxes.

       

      13. Liability

      13.1 The Agency shall carry out the work assigned to it in compliance with the generally recognised principles of law and shall inform the Client in good time of any risks discernible to it. Any liability of the Agency for claims asserted against the Client on the basis of the measure shall be expressly excluded if the Agency has complied with its duty to inform; in particular, the Agency shall not be liable for legal costs, the Client’s own legal fees or costs of publication of judgements, nor for any claims for damages or similar claims by third parties.
      13.2 The Agency shall only be liable for damages within the framework of the statutory provisions if it can be proven to have acted with intent or gross negligence. Liability for slight negligence is excluded. The existence of gross negligence must be proven by the injured party.

       

      14. Applicable law

      The legal relations between the customer and the agency shall be governed exclusively by Austrian law, to the exclusion of international referral standards.

       

      15. Place of performance and jurisdiction

      15.1 The place of performance shall be the registered office of the Agency.
      15.2 It is agreed that the place of jurisdiction for all disputes arising directly between the Agency and the Client shall be the Austrian court that is locally and factually competent for the Agency’s registered office.



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        Brandenstein Communications

        Servitengasse 5/24
        Vienna, 1090
        +43 1 319410111

        UID Nr.: ATU 63999579
        presse@brandensteincom.at

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